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Value
Added Services Territory
Reps Customer
Service
Value Added Services
Minimal Expectations we have of Ourselves:
• Timely response to your requests
• Reliability in following up on your concerns
• Trustworthiness as we insist on integrity
• True caring for your concerns
• Representation of only quality manufacturers to minimize your problems
• Persistence and work ethic in calling on and servicing you
• Educating ourselves to be knowledgeable of our industry
• Employment of experienced people to service you
We continually invest time, energy, and resources to bring you these Value Added Services:
Territory Management:
• Salespeople located close to you for more responsive service
• Strategic and logical distribution of lines by market
• Regularly scheduled calls to you
• Timely return of phone calls and responses to your requests assured
Salesperson Training and Sales Assistance:
• Group training in sales meetings
• Individual training to meet your needs
• Strategic end-user sales assistance
• Target market sales blitzes
Sales Force Automation:
• Use of computer laptops and/or Palm-equipped devices by all field sales reps for presentation, training, information access, and scheduling
• All sales people equipped with cell phones for maximum access
• Comprehensive customer database maintained using MRSware contact management software
• Use of Email and voicemail for communication with customers, manufacturers and company personnel
Educational Seminars:
• Multi-media training materials from our principals
• PEQ* Workshops to train your people on: (*Productivity, Efficiency, Quality)• Change
• Consultative Selling
• Quality
• Partnerships
• Productivity
• Consolidation
• Efficiency
• Value Added Services
• Regulatory Issues
• Top Down Selling
In House Marketing Department:
• Direct mail, broadcast faxes, Email marketing to communicate new product, pricing and promotion news from us and our principals
• In-house design custom literature
• In-house design of promotional and presentation materials
Information Technology:
• Up to date sales analysis via MRSware
• Information to our sales team via Email, voicemail and cell phone
• Web-based territory management
• Presentation software on disk and CD
Internet Web Site (http://www.stockdaleco.com)
• News and information on new products
• Document retrieval (i.e. literature, and more)
Full Time Customer Service:
• Experienced, full time customer service for your customer service needs
• Timely response to your requests for information, samples, and problem/resolution
• Customer support by phone, website, Email, and fax
Business Resource:
• Communication of industry trends
• Active participation in ISSA, OSSA, GMSSA, SSAI, MRA, APIC to keep informed of our evolving industry
• Assistance in consolidation, cash flow, and inventory turns